Last updated: January 2, 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the FlowMate website and services (“Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

These Terms are intended to comply with European law, including the General Data Protection Regulation (GDPR), the Unfair Terms in Consumer Contracts Directive, and applicable national laws.

Company Details:

Company Name: FlowMate
Contact Email: info@flomate.co
Business Address: Rua D. Luisa de Gusmão nº4 1ºDto, 2605-665 Belas

2. Definitions

“Service” refers to our website, services, and any digital consulting offerings provided by FlowMate
“Client” or “You” means any individual or legal entity accessing or using our Service
“Company” or “We” refers to FlowMate and its representatives
“Content” means any materials, recommendations, reports, documentation, or deliverables provided by the Company
“Personal Data” has the meaning given in the GDPR
“Processing” has the meaning given in the GDPR

3. Use License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for lawful purposes only. You agree not to:

Use the Service for any illegal or unauthorized purpose
Violate any laws or regulations in your jurisdiction
Infringe on any intellectual property rights
Attempt to gain unauthorized access to our systems
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service in a way that damages, disrupts, or negatively impacts our infrastructure
Copy, reproduce, or distribute any Content without permission

4. Intellectual Property Rights

Our Intellectual Property

All materials on our website and Service, including but not limited to text, graphics, logos, images, software, and designs, are the property of FlowMate or its content suppliers and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, transmit, modify, or create derivative works of our materials without express written permission.

Client Intellectual Property

You retain all intellectual property rights in any materials, data, or information you provide to us. By providing such materials, you grant us the right to use them solely for the purpose of delivering our services to you.

Deliverables

Any reports, recommendations, or work product created specifically for you during an engagement (“Deliverables”) are provided for your internal use. The underlying methodologies, frameworks, and processes remain our intellectual property.

5. Consulting Services

Scope of Services

Our consulting services are provided as described in our Service description and any engagement agreement. Services may include:

Operational analysis and diagnosis
Process redesign recommendations
Implementation support
Continuous improvement guidance

Engagement Terms

All engagements are subject to:

An initial discovery call to assess needs and feasibility
Clear documentation of scope, timeline, and deliverables
Professional, confidential treatment of your business information
Our commitment to providing practical, honest recommendations

No Guarantee

While we strive to provide high-quality consulting services based on industry best practices, we cannot guarantee specific business outcomes or results. Business success depends on many factors beyond our control, including client execution, market conditions, and organizational commitment.

6. Limitations of Liability

To the fullest extent permitted by law:

Our total liability for any claims arising from or related to the Service shall not exceed the fees paid by you to FlowMate in the 12 months preceding the claim
We are not liable for any indirect, incidental, special, consequential, or punitive damages
We are not liable for loss of data, revenue, profits, or business opportunities

This limitation does not apply to:

Death or personal injury
Fraud or fraudulent misrepresentation
Liability that cannot be excluded under applicable law
Breach of confidentiality obligations

7. Disclaimer of Warranties

The Service is provided “as is” and “as available.” We disclaim all other warranties, express or implied, including:

Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties regarding the accuracy, completeness, or timeliness of Content
Warranties that the Service will be uninterrupted or error-free
Warranties regarding results or outcomes

We make no representation or warranty that the Service will meet your specific requirements or expectations.

8. User Responsibilities

You agree to:

Provide accurate and complete information when engaging our services
Maintain confidentiality of any non-public information we share with you
Use our recommendations in good faith and with proper governance
Notify us immediately of any security breaches or misuse of the Service
Comply with all applicable laws when using our Service
Not hold us liable for decisions made based on our recommendations

9. Confidentiality

Our Obligations

We treat all client information as confidential and implement appropriate technical and organizational measures to protect it. Confidential information will not be disclosed to third parties without your explicit consent, except:

As required by law or court order
To our professional advisors who are bound by confidentiality
To service providers acting under strict confidentiality agreements

Your Obligations

Information you share with us during engagements is confidential. You agree not to disclose our methodologies, frameworks, or recommendations without our permission.

10. Limitation of Engagement

Our engagement with you is limited to the services explicitly described in any engagement agreement or Service description. We are not responsible for:

Implementation of our recommendations
Integration with your existing systems
Training of your staff
Ongoing operational performance
Matters outside the agreed scope

Changes to scope require a written amendment to any engagement agreement.

11. Payment Terms

Fees

Fees for services will be provided in a quotation or engagement agreement. Payment terms are typically:

Due within 30 days of invoice
In the currency and method specified in the invoice

Taxes

You are responsible for any applicable taxes, VAT, or local sales taxes. If applicable, we will add VAT to our fees.

Late Payment

If payment is not received by the due date, we reserve the right to:

Suspend delivery of services
Charge interest at 8% per annum plus the statutory rate
Terminate the engagement

12. Term and Termination

Term

Services commence on the date specified in an engagement agreement and continue for the period agreed upon.

Termination for Convenience

Either party may terminate an engagement with 30 days’ written notice. You may be liable for fees accrued through the termination date.

Termination for Cause

We may terminate immediately if you:

Breach these Terms and fail to remedy within 15 days of written notice
Fail to pay fees when due
Use the Service illegally or unethically
Violate our intellectual property or confidentiality rights

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by applicable laws, without regard to its conflict of law principles.

Dispute Resolution

Before pursuing legal action, the parties agree to:

Attempt to resolve disputes through good-faith negotiation
If unresolved after 30 days, submit to mediation administered by a neutral third party
Legal proceedings may only be commenced after these steps have been exhausted

Arbitration (Alternative)

Disputes may be resolved through binding arbitration under the Rules of Arbitration of [Relevant Arbitration Body], rather than court proceedings.

Data Processing

To the extent we process Personal Data on your behalf or as a processor, we comply with the GDPR. A Data Processing Agreement is available upon request.

Your Data Rights

You have the right to:

Access any Personal Data we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal obligations)
Restrict processing
Object to processing
Data portability
Lodge a complaint with your supervisory authority

To exercise these rights, contact us at info@flomate.co.

Data Retention

We retain Personal Data only as long as necessary to provide services and comply with legal obligations.

15. Limitation on Use and Access Restrictions

We reserve the right to:

Deny access to anyone who violates these Terms
Terminate or suspend access without notice if we believe you are misusing the Service
Modify or discontinue the Service with reasonable notice
Update these Terms at any time

Continued use of the Service after updates constitutes acceptance of modified Terms.

16. Third-Party Links and Content

Our Service may contain links to third-party websites. We are not responsible for:

The content, accuracy, or legality of third-party websites
Any transactions or dealings with third parties
Viruses, malware, or harmful content on external sites
Privacy practices of third parties

Your use of third-party websites is at your own risk and subject to their terms and conditions.

17. Indemnification

You agree to indemnify, defend, and hold harmless FlowMate, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from:

Your use of the Service
Your breach of these Terms
Your violation of applicable laws
Your infringement of any third-party rights
Any content you provide or transmit

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it valid, or if that’s not possible, will be severed. The remaining provisions will continue in full effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any engagement agreement, constitute the entire agreement between you and FlowMate regarding the Service. Any prior agreements, representations, or understandings are superseded.

20. Amendments to Terms

We may update these Terms at any time by posting the updated version on our website. Material changes will be communicated via email or prominent notice on our Service. Your continued use of the Service after updates constitutes acceptance.

21. Contact Information

For questions about these Terms, or to exercise your rights, please contact us:

Email: info@flomate.co

Address: [To be completed]

We will respond to inquiries within 30 days.

User Acknowledgment: By accessing or using FlowMate’s Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

”AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Terms and Conditions