Privacy Policy

Last updated: January 2, 2026

Company Information:

Introduction

FlowMate (“we”, “us”, “our”, or “Company”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to being transparent about how we handle your data. This policy is straightforward — we collect only what we need, we use it only for the purposes stated, and we don’t sell or share your information with third parties without your consent.

Information We Collect

Information You Provide Directly

When you interact with FlowMate, you may provide us with:

  • Contact Information: Name, email address, phone number, company name, and job title
  • Communication Data: Messages, meeting notes, and feedback you share with us
  • Business Information: Details about your organization, operations, and challenges (only what you choose to share during discovery calls or engagements)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type, operating system, and device type
  • Usage Data: Pages you visit, time spent on each page, referral sources, and navigation patterns
  • Cookies: We use basic cookies to understand how you interact with our site and to remember your preferences

We do not use invasive tracking or behavioral advertising technologies.

How We Use Your Information

We use the information we collect for:

  • Service Delivery: To communicate with you, respond to inquiries, and deliver our consulting services
  • Engagement Fulfillment: To understand your operational challenges and provide relevant recommendations
  • Website Improvement: To analyze how our website is used and make it better
  • Legal Compliance: To comply with applicable laws and regulations
  • Safety: To detect and prevent fraudulent activity

We will never use your information to:

  • Sell or rent your data to third parties
  • Build marketing profiles for targeting
  • Share sensitive operational details with competitors or unauthorized parties

Data Sharing

We do not share your personal information with third parties except:

  • Service Providers: With vendors who help us operate our website or deliver services (e.g., email providers, hosting services) under strict confidentiality agreements
  • Legal Requirements: When required by law or to protect our legal rights
  • Your Consent: When you explicitly agree to share information

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. This includes:

  • Secure HTTPS connections on our website
  • Restricted access to sensitive information
  • Regular security assessments

However, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

How Long We Keep Your Data

We retain your information only as long as necessary to fulfill the purposes stated in this policy:

  • Contact Information: Retained for as long as you’re a potential or current client, and for up to 3 years after engagement ends
  • Engagement Data: Retained for the duration of the project and 3 years thereafter for compliance and quality purposes
  • Website Analytics: Aggregated and anonymized after 24 months

You may request deletion of your personal data at any time, subject to legal and contractual obligations.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the information we hold about you
  • Correction: Ask us to correct inaccurate information
  • Deletion: Request that we delete your information (subject to legal obligations)
  • Opt-out: Stop receiving communications from us
  • Data Portability: Receive your data in a portable format

To exercise any of these rights, contact us at info@flomate.co.

Cookies and Tracking

Our website uses minimal cookies necessary for basic functionality:

  • Essential Cookies: Required for the website to function
  • Preference Cookies: To remember your settings

We do not use cookies for behavioral tracking or targeted advertising. You can disable cookies in your browser settings, though this may affect website functionality.

Our website may contain links to third-party websites. This Privacy Policy applies only to FlowMate’s website. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing information.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we’ve collected information from a child, we will take steps to delete such information promptly.

Privacy Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date and, if necessary, by sending you an email notification. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@flomate.co

Address: Rua D. Luisa de Gusmão nº4 1ºDto, 2605-665 Belas

We are committed to working with you to resolve any privacy concerns you may have. We will respond to privacy inquiries within 30 days.

Retention of Your Personal Data

We retain your information only as long as necessary to fulfill the purposes stated in this policy. Specific retention periods are outlined in the “How Long We Keep Your Data” section above.